Here, you’ll find all the questions you want to know about ILEY’COM – the impact-driven marketplace for African brands. Find all the necessary answers to sell internationally from Africa.
ABOUT ILEY'COM
ILEY’COM is an impact-driven marketplace for African ecological and artisanal brands.
It is an online platform where African artisans and committed creators have the opportunity to showcase their creations on both national and international scales.
ILEY’COM was founded in 2020 as an initiative to support projects from the social and solidarity economy in Tunisia. This initiative was launched by the association La Tunisie de Demain.
Our company operates in two countries, with a headquarters in Paris, France, and a strong presence in the historic city of Sfax, Tunisia, to facilitate our collaboration and commitment both locally and internationally.
Our impact is to open borders for African artisans to sell internationally, providing them with ongoing e-commerce training.
We train artisans in Africa on the values of sustainability, encouraging them to adopt eco-responsible design and use more sustainable raw materials.
DELIVERY
We offer delivery methods tailored to your needs, either to your home or a pickup point.
We provide:
- Express delivery: 3-5 business days
- Standard delivery: 12-15 business days
Each seller is free to offer their own delivery methods and specify the exact preparation time for their products.
Delivery times vary depending on the shipping partners and the chosen method:
- 10-15 days for standard delivery
- 3-5 days for express delivery
These timeframes may increase if the purchased product needs to be manufactured before shipping.
Delivery details for each product are available on the product page.
Yes, we deliver internationally with multiple partners such as FEDEX, DHL, ARAMEX, and the Tunisian Post.
Customs fees may apply upon receipt of your order if you have not paid the customs taxes at the time of purchase.
Shipping costs vary depending on the destination country.
We assist you in receiving your package with customs clearance handled by our team.
Payment
We offer multiple online payment methods in various currencies.
We use Stripe as our payment gateway, allowing us to securely accept all major payment solutions across multiple devices.
Additionally, we support payment solutions such as Konnect and Click to Pay.
For B2B orders, we accept payments via check or bank transfer.
ORDERS & RETURNS
No, but it is recommended to create an account to easily track your order and stay updated on our latest products.
Contact us by email to share the reasons for your return request. Within 48 hours, we will reach out to process your return. Please note, return shipping costs are typically the buyer’s responsibility in 80% of cases. Only 20% of our sellers offer free returns!
You have 24 hours to modify or cancel your order. You will find a link in the order confirmation email, or you can contact us directly by email.
If the order has not been shipped yet, the process may take longer.
You can track your order by logging into your account or through the email you will receive once your order is processed.
You will find a tracking number to follow the delivery status of your order.
Our commitment
Quality, sustainability, craftsmanship, and social and environmental impact are the key criteria for selecting our sellers.
All sellers in the ILEY’COM community are brands committed to promoting art, craftsmanship, and eco-responsible products.
Each year, we run a program to select the best eco-friendly product in Tunisia and soon across Africa.
For each new seller onboarding, we conduct an interview to verify the impact behind their project.
In some cases, we visit the workshops of our sellers to ensure the quality and commitment of the artisan.
We collaborate with several impact incubators to select the best eco-responsible projects from Africa.
For more details about our sellers, visit our blog.
We are a social and solidarity-driven marketplace, offering the opportunity to sell both nationally and internationally through multiple channels like Etsy and Amazon.
Through a single platform, you can manage your orders, receive payments in multiple currencies, and ship your products worldwide in a legal and efficient manner.
All subscription types are detailed on our page our subscriptions.
Join Us
Sell internationally from Africa
With our omnichannel e-commerce service, you will have the opportunity to sell internationally through ILEY’COM and other global marketplaces like ETSY and AMAZON
No, it is not mandatory to have a credit or debit card to create a store. To be verified as a seller, you will receive an email containing the list of documents required to finalize your contract.
You can offer a variety of categories for sale: fashion, accessories, gastronomy, beauty, decoration, furniture.
The condition for accepting your products is to clearly present their origin, brand, and impact.
